Refund & Exchange Policy

Nittera Clothing – Exchange & Refund Policy
At Nittera Clothing, we are committed to ensuring your complete satisfaction with every purchase. Please read our Exchange & Refund Policy carefully to understand how we handle exchanges, refunds, and defective or incorrect items.

1. Exchange Policy

Eligibility for Exchange
To qualify for an exchange, items must meet the following conditions:

  • Timeframe: Exchange requests must be initiated within 48 hours of delivery.

  • Condition: Items must be unworn, unwashed, unaltered, and free from stains, odors, or damage.

  • Tags & Packaging: All original tags must be attached, and items must be returned in their original packaging.

  • Exclusions:

    • Final sale, clearance, or promotional items are not exchangeable.

    • Personalized, custom, or intimate apparel (e.g., lingerie, swimwear) are non-exchangeable for hygiene reasons.

Exchange Process

  1. Request: Submit your exchange request via WhatsApp, customer service hotline, or Nittera’s social media pages with your order number and details of the item you wish to exchange.

  2. Approval: Once approved, you will receive a return authorization and instructions.

  3. Return Shipping: Send the items via courier to the address provided by our customer care team. Inform us via call, Facebook, or WhatsApp once dispatched.

  4. Inspection: After we receive and inspect the returned item, your replacement will be shipped.

Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except when the item is defective or incorrect.

  • International Orders: Customers outside Sri Lanka are responsible for all return and replacement shipping costs, duties, and taxes.

Availability & Alternatives

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable:

    • You may choose an alternative item of equal value.

    • Refunds are only issued if the original item was defective or damaged.

Defective or Incorrect Items

  • Contact our support team within 48 hours of delivery with photos of the issue.

  • Nittera will cover all shipping costs for returns and replacements of defective or incorrect items.

Processing Time

  • Exchanges are typically processed within 5–7 business days after receiving the returned item.

  • Shipping times for the replacement item will vary depending on your location.

Rights Reserved

  • Nittera Management reserves the right to refuse exchanges if items do not meet the conditions outlined above.

Date: 2025, Sep, 09
Email: Info@nitteraclothings.com